Refund policy
At DressCode, customer satisfaction is our priority. We strive to deliver products that meet the highest quality standards. If you are not completely satisfied with your purchase, this policy explains the conditions under which returns, refunds, and exchanges are accepted.
1. Eligibility for Returns
You may request a return if the product:
· Is received in an incorrect size, color, or has a quality issue.
· Is damaged or defective upon delivery.
· Is different from the item you ordered.
To be eligible for a return, the product must:
· Be unused, unwashed, and unworn.
· Be returned with all original tags, labels, packaging, and accessories intact.
· Be free from stains, perfumes, deodorants, alterations, or any signs of use.
· Be accompanied by a valid order number or proof of purchase.
DressCode reserves the right to reject return requests that do not meet these conditions after inspection.
2. Return Request Timeline
Return requests must be raised within 5 days from the date of delivery.
Once your request is received, our customer support team will review the details and provide further instructions.
Requests submitted after the specified return period may not be eligible for return or refund.
3. Products Not Eligible for Return
For hygiene, customization, and quality reasons, the following products cannot be returned or exchanged:
· Customized or personalized uniforms.
· Products altered after delivery.
· Used, worn, or washed garments.
· Products without original tags or packaging.
· Products damaged due to improper use or handling by the customer.
· Clearance, clearance sale, or final sale items unless received damaged or defective.
4. Return Process
To initiate a return:
1. Contact our Customer Support Team within the eligible return period.
2. Share your order number along with clear photographs or videos of the product, if applicable.
3. Our team will review your request and confirm whether it is eligible for return.
4. If approved, return instructions will be shared with you.
DressCode reserves the right to request additional information before approving a return.
5. Quality Inspection
All returned products undergo a quality inspection after they are received.
If the product satisfies the return eligibility criteria, the return will be approved.
If the inspection determines that the product has been used, washed, altered, damaged by the customer, or otherwise does not meet our return conditions, the return request shall be rejected, and the product will be returned to the customer.
6. Refund Policy
Once the returned product successfully passes our quality inspection, eligible refunds will be processed within 7–10 business days.
Refunds will be issued through the original payment method used while placing the order.
Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.
Refunds will be calculated based on the actual amount paid by the customer at the time of purchase. Any discounts, promotional offers, coupon codes, gift vouchers, reward points, store credits, or similar benefits applied to the order will be considered while calculating the refundable amount. The refundable amount will not exceed the amount actually paid by the customer.
7. Exchange Policy
Eligible products may be exchanged for:
· A different size.
· The same product if it is damaged or defective.
· A replacement product approved by DressCode.
Exchange requests are subject to product availability.
If the requested size or product is unavailable, DressCode may offer a refund or an alternative solution at its discretion.
Each product is eligible for one exchange only, unless otherwise approved by DressCode at its sole discretion.
8. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or has a manufacturing defect, please notify our Customer Support Team within 24 hours of delivery.
Please provide clear photographs or videos of:
· The outer package.
· The shipping label.
· The product received.
· The defect or damage.
This information helps us investigate the issue with our logistics and quality teams.
9. Cancellation After Shipment
Orders cannot be canceled once they have been dispatched from our warehouse.
If you no longer require the product after dispatch, you may request a return only if the product is eligible under return policy.
Customized or personalized products cannot be cancelled after production has begun.
10. Refund Exceptions
Refunds will not be issued for:
· Products returned outside the eligible return period.
· Products that fail quality inspection.
· Used, washed, or altered garments.
· Customized or personalized products.
· Clearance or final sale products unless they are received damaged or defective.
11. Customer Responsibilities
Customers are requested to:
· Verify product details before placing an order.
· Carefully review the size chart before purchasing.
· Inspect the package immediately upon delivery.
· Report any damage, missing items, or incorrect products as soon as possible.
· Cooperate with DressCode team during the return verification process.
12. DressCode’s Rights
DressCode reserves the right to:
· Reject fraudulent or excessive return requests.
· Refuse returns that do not comply with this policy.
· This policy may be updated periodically to reflect changes in our business practices, legal requirements, or operational processes. The latest version will always be available on our website.
· Take appropriate action against misuse of the return process.
13. Fraud Prevention & Misuse of the Return Process
DressCode is committed to maintaining a fair and secure shopping experience for all customers. Any misuse of our Returns, Refund & Exchange Policy will not be tolerated.
DressCode reserves the right to reject return, refund, or exchange requests and may suspend customer accounts, reject future orders, or take appropriate legal action in cases of suspected fraud, abuse of promotional offers, excessive or repeated returns, charge back fraud, submission of false or misleading information, or any misuse of the return and refund process.
Where necessary, DressCode may investigate such cases and cooperate with payment service providers, logistics partners, or relevant authorities to protect its legitimate business interests.
14. Return Shipping for Remote Locations
In certain remote or non-serviceable locations, our logistics partners may not be able to arrange a reverse pickup. In such cases, customers will be required to ship the product to the address provided by DressCode using a reliable courier service. The shipping charges incurred for sending the product to us will be borne by the customer.
For all other eligible return requests where reverse pickup service is available, DressCode will arrange the return pickup at no additional cost to the customer.
DressCode reserves the right to determine the availability of reverse pickup based on the serviceability of the customer's location and the capabilities of our logistics partners.
15. Contact Us
For any return, refund, or exchange-related queries, please contact our Customer Support Team using the contact details provided on our website.Our team will be happy to assist you during business hours and will respond to requests received outside business hours on the next working day.
Contact No: 7036436370
Support Mail: office@dresscode.in