Shipping policy

Effective Date: 1/08/2026

DressCode is committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains our order processing, shipping methods, estimated delivery timelines, customer responsibilities, and situations that may affect delivery.

1. Order Processing

Orders are processed after successful payment verification. Standard orders are generally processed within 1–3 business days. Customized or bulk orders may require additional processing time.

2. Shipping Coverage

We currently ship across India. Delivery availability depends on serviceable PIN codes supported by our logistics partners.

3. Delivery Timelines

Metro cities: 2–5 business days. Other cities/towns: 5–8 business days. Remote locations may require additional time. Delivery timelines are estimates and not guarantees.

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment confirmation.

5. Order Tracking

Once your order is dispatched, a tracking number and courier details will be shared through email, SMS, or WhatsApp where available.

6. Customer Responsibilities

Customers must provide accurate delivery details, including name, address, mobile number and PIN code. DressCode is not responsible for delays resulting from incorrect or incomplete information.

7. Failed Delivery & Re-shipment

If delivery fails because of an incorrect address, customer unavailability, refusal to accept delivery, or repeated unsuccessful attempts by the courier, additional re-shipping charges may apply.

8. Delivery Delays

While DressCode strives to deliver all orders within the estimated delivery timeline, delays may occasionally occur due to circumstances beyond our reasonable control. These may include, but are not limited to:

· Public holidays and festive seasons

· National or regional holidays

· Election-related restrictions or government regulations

· Adverse weather conditions

· Natural disasters or other force majeure events

· Transportation or logistics disruptions

· Unexpected operational or courier partner delays

In such cases, we will make every reasonable effort to keep customers informed and ensure that the order is delivered as soon as possible. DressCode shall not be held liable for delays arising from circumstances beyond its reasonable control.

9. Damaged or Missing Shipments

If you receive a damaged package or items are missing, notify us within 24 hours of delivery with photographs of the damaged/ Missing product and order details for investigation.

10. Delivery Confirmation & Reporting Issues

Once your order is marked as Delivered by our courier partner, we request that you check and confirm that you have received the package. If you receive a delivery notification but have not received your order, please contact our Customer Support Team within 24 hours of the delivery update.

If you contact us during our business hours, we will immediately investigate the issue with our courier partner. If your request is submitted after business hours, it will be reviewed on the next working day, and our support team will take the necessary steps to resolve the issue.

DressCode will coordinate with the courier partner to investigate the matter and may request identity verification, proof of address, or any other relevant information or supporting documents before processing a replacement or refund. This helps us verify the claim and ensure a fair resolution.

To help us investigate effectively with our logistics partners, we recommend reporting any delivery-related issues as soon as possible. Requests made after 24 hours of the delivery update may limit our ability to investigate and resolve the issue.

11. Partial Shipment

If your order contains multiple products, DressCode may ship the items in separate shipments depending on product availability, warehouse location, or other operational requirements. Customers will be notified of any partial shipments where applicable. No additional shipping charges will be applied for the remaining shipment(s), unless otherwise specified at the time of purchase.